| Application
Maintenance and Enhancement. |
Market leading organizations have been investing on IT
applications over multiple years to gain and retain the
cutting edge advantage. While these applications are providing
the necessary return on investments, it has become very
critical to maintain and enhance these applications with
the dynamics of business environment. These organizations
are looking for trusted IT partners to take up this ownership
of getting the best advantage out of their investment on
these applications.
Landmark, with its basic objective of partnering with their
customers, takes responsibility of owning these third party
applications and provides maintenance and enhancement services.
This methodology has been mapped to our ISO certification
and is supported with leading technology tools like Rational
product suite, Microsoft Project manager, web-based problem
reporting and tracking tool.
In addition to provide basic support for maintenance of
the application, Landmark as an IT partner works very closely
with customer to overcome some of the problems and limitations
in using these applications such as:
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Continued divergence
between Business Model and Business Reality. |
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Urgent need to address Reliability,
Response Times, Performance, and other necessary. |
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Functional Enhancements (Market,
Process and User driven) in APPS. |
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User lack of confidence and
decreasing satisfaction levels. |
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Over budget Cost Levels. |
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Absence of Strategic Re-orientation
due to lack of Clear Diagnosis. |
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Handicap in terms of Flexibility,
Extensibility, Usability and Maintainability. |
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Urgent need to revamp some
of the features and functionalities. |
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Maintainability and Usability
for the varied integrated, but still disparate technology platforms. |
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Urgent need to revamp and remodel
User System Interfaces increasing User Friendliness and improving
User Experience. |
| Towards
this end there are a few things that LANDMARK will pro-actively
explore and investigate throughout the SDLC such as: |
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Continuous efforts towards
simplifying the application and User interfaces and screens
by exploring and incorporating new and stable, lightweight components
into the User interfaces. |
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Commitment towards improving the response times of the system. |
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Provision of automation tools
and utilities to reduce the stress on Users. |
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Provision of tools and utilities
to facilitate ad-hoc reporting and querying. |
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Continuous efforts towards
quick resolution and fixes for known issues. |
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Special care, attention and
commitment to resolving for Quick Win situations. |
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Database remodeling, with the
end goal of performance improvement and reporting. |
