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| Remote Infrastructure
Mangaement. |
 In today’s competitive global business
environment, organizations are constantly seeking ways to
leverage existing assets into sustainable business advantages.
The Automated Systems Managed Services monitors status,
event and configuration information for OS parameters to
ensure system reliability and availability plus conformance
with user-defined policy. Quickly track real time events
between servers, routers, switches, etc. for problem isolation
and resolution.
The distributed nature of business-critical applications
in today’s eBusiness-driven economy makes the continuous
availability and optimal performance of your network crucial
to successful operations
Landmark’s Remote Management Service
offers secure network and server monitoring and fault resolution
over a secure Virtual Private Network (VPN) from Landmark
NOC that can be used to complement your existing in-house
support team. The service is available in a modular format
allowing you to "cherry-pick" the value add services
to meet the changing needs of your business.
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| Approach &
Methodology: |
- Offshore Service delivery through Network Operation Center(NOC).
- Best-of-breed service delivery on industry best practice(ITIL).
- Build with technology alliances and partnerships.
- Customer Business Services needs integration through APDIMA
methodology.
- State of the art Network Operation Center to enable defined
business delivery.
- Shared Pool of best talent /skill sets.
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| Remote Managed
Services is well suited for customers that: |
- Must ensure maximize uptime for its mission critical systems.
- Has a high maintenance infrastructure or low infrastructure
capacity.
- Needs to plan and forecast future network performance
to meet business goals.
- Wants to reduce the cost of in-house support and focus
their IT team on strategic Projects.
- Wish to focus on their core competencies and outsource
the IT functions.
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| Customer Benefits: |
- Low-cost support and maintenance.
- Pro-active server & systems monitoring.
- Continuous on-line access to the Call Centre.
- Optimizing productivity of IT resources.
- Secure on-line management services.
- Access to trained and certified system administrators,
wealth of knowledge.
- Proven processes and tools for 24x7x365.
- Increased availability, reduced down time, improved productivity.
- Proactive monitoring using consistent tools and standards.
- Examine key processes in real-time and quickly respond
to problem situations.
- Monitor system resources to identify where constraints
will limit performance
- Immediate resolution to hardware and software issues.
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