The primary level involves remotely monitoring a client's IT infrastructure and immediately notifying the customer in case of any problem in the system through various alert systems. Monitoring is carried out across IT layers that includes:

Availability services involve managing a customer's entire IT infrastructure. This level Of service does not restrict itself to this colossal task, but goes beyond detection to Include the rectification of any problem that occurs. Here the experts help The onsite services team in resolving network and system faults. Routine administration and diagnostic activities for network and server applications are carried out at scheduled intervals which involves:

Here, in addition to monitoring and management, the experts provide advisory Services on Performance building, Capacity planning and network optimization. This Service aims at ensuring that the IT performance, and eventually the business Performance of its customers are optimized to the fullest. The service undertakes: